FAQs while taking an AI Screener on Cutshort

If you are experiencing any technical difficulties while taking an AI Screener, we are here to troubleshoot and resolve the issues. It could be due to various factors such as system compatibility, internet connectivity, or other settings. 

Here are our recommendations to resolve some common concerns:

It does not allow me to take the test. It says, "You have already taken it."

Please request the recruiter who had sent the link to you. They can help.

System is not able to detect my audio response. 

Please disable and re-enable the mic permissions for Cutshort AI screener in the browser. If the issue persists, try closing any conference and meeting tools like Zoom, Google Meet, or Microsoft Teams that might be using your mic. You can also try using a Bluetooth earphone for the best experience. If the problem continues, try taking the interview from a different device and click on the "Facing issues?" link to send us logs. If none of these solutions work, please contact the recruiter for further assistance.

System is not able to get my camera feed.

Please disable and re-enable video access or camera access in your browser settings. If the issue persists, try taking the interview from a different device and click on the "Facing issues?"
link to send us logs. If the problem still persists, please reach out to the recruiter who provided you with the link for further assistance.

I'm not able to move to the next question. The whole interview looks to be stuck.

If you encounter this issue, simply refresh the browser window. Your progress will be saved, and the interview will resume from where it stopped. This should resolve any issues with moving to the next question.

My voice is not getting interpreted correctly.

Ensure you speak loudly and clearly, with minimal background noise. If the issue continues, try switching to a different microphone or device to take the test. This should help improve the accuracy of voice interpretation during the test.

 

In case you face any issues we are here to help you resolve them and ensure a smooth testing experience. If you encounter any other problems or have further questions, please do not hesitate to reach out to the recruiter who provided you with the test link. Good luck with your AI Screener!